Our commitment to transparency and your rights
Effective Date: January 1, 2025
Welcome to Louise Birthcare. By engaging our doula services, you agree to the following terms and conditions. Please read them carefully.
Louise Birthcare provides non-medical support services including prenatal education, labor and delivery support, and postpartum care. Our services are designed to complement, not replace, medical care provided by your healthcare professionals.
As certified doulas, we do not perform clinical tasks such as taking blood pressure, temperature, fetal heart checks, or vaginal exams. We do not diagnose medical conditions, prescribe treatments, or make medical decisions on your behalf. We work collaboratively with your chosen healthcare providers.
Clients are responsible for providing accurate health information, maintaining open communication, and notifying us promptly of any changes to expected due dates, birth plans, or contact information. Clients must also inform their healthcare providers that they have hired a doula.
All information shared during our relationship remains confidential unless disclosure is required by law or you provide written consent. We respect your privacy and maintain professional boundaries at all times.
Louise Birthcare provides support services only and assumes no liability for medical outcomes. By hiring our services, you acknowledge that doula support does not guarantee specific birth outcomes and that all medical decisions remain between you and your healthcare providers.
In the rare event that your assigned doula is unavailable due to illness, family emergency, or attending another birth, a qualified backup doula from our team will provide your continuous support. You will meet your backup doula during the prenatal period.
A $500 retainer is due at the time of booking to secure your due date. This retainer will be applied toward the total cost of your selected package.
Payment plans are available for all birth packages. We believe every family deserves compassionate support, and we're committed to making our services accessible.
We proudly serve all of San Diego County. Travel within 15 miles of San Diego city center is included in all package prices.
For locations beyond 15 miles from San Diego city center, an additional travel fee of $1.25 per mile (calculated as a round trip) will apply.
Doula services may be eligible for reimbursement through your Health Savings Account (HSA) or Flexible Spending Account (FSA). We will provide detailed receipts upon request to support your reimbursement claim.
Effective Date: January 1, 2025
Your privacy is important to us. This Privacy Policy explains how Louise Birthcare collects, uses, and protects your personal information.
We collect personal information that you provide directly, including your name, contact information, due date, medical history relevant to birth support, and any other information you choose to share during consultations and care.
Your information is used solely to provide personalized doula services, including prenatal preparation, labor support, and postpartum care. We may also use your contact information to send appointment reminders, educational resources, and service updates.
We do not sell, rent, or share your personal information with third parties except when required by law or with your explicit written consent. We may share relevant information with your healthcare providers if you authorize us to do so.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. All physical and digital records are stored securely and accessed only by authorized personnel.
You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights or ask questions about our privacy practices, please contact us at support@louisebirthcare.com.
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Effective Date: January 1, 2025
We understand that circumstances can change. This policy outlines our refund and cancelation terms for doula services.
A signed contract and deposit (typically 50% of total fee) are required to secure your due date on our calendar. The remaining balance is due by 36 weeks of pregnancy. Payment plans are available upon request.
Before 20 weeks: Full refund minus a $200 administrative fee.
20-32 weeks: 50% refund of total contract amount.
After 32 weeks: No refund, as we have reserved your due date and declined other clients.
Special circumstances: Pregnancy loss, medical complications requiring hospitalization, or relocation outside service area may qualify for partial refunds evaluated on a case-by-case basis.
If we must cancel our contract due to unforeseen circumstances, you will receive a full refund and we will help connect you with another qualified doula in the area.
Prenatal and postpartum appointments canceled with less than 24 hours notice may incur a $75 fee. If you do not notify us when labor begins and we are unable to attend your birth, services are considered fulfilled with no refund.
Unused postpartum hours must be scheduled within 12 weeks of your baby's birth unless otherwise arranged. After 12 weeks, unused hours expire with no refund. Hours are non-transferable.
Approved refunds will be processed within 14 business days to the original payment method. For questions regarding refunds or to request a cancelation, please contact support@louisebirthcare.com or call (619) 638-3687.
If you have any questions about these policies or need clarification, please don't hesitate to reach out.
Email: support@louisebirthcare.com
Phone: (619) 638-3687
Address: 9704 Sierra Madre Rd., Spring Valley, CA 91977
Let's discuss how our team can support your family through pregnancy, birth & delivery, and beyond.
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